Customer personal injury claims can be costly and very damaging to a retail establishment’s reputation. They can be much more frequent than employee claims in some types of stores, especially warehouses that allow customer access.
Employee safety programs are not sufficient to protect customers, who are at risk for many more accidents than employees. You are required to maintain safe premises for your customers; in legal terms, you have a high duty of care.
This includes the duty to warn customers of non-obvious, dangerous conditions that you know about, to use ordinary care in active operations in the business and to make reasonable inspections to discover dangerous conditions and make them safe.
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